01What kind of service does HalleyBTC provide?

HalleyBTC is a well-founded Bitcoin investment platform who provide Bitcoin financial products, safe and efficient wallet services and other supporting functions for Bitcoin wealth management.

02Is HalleyBTC legit? Is it safe?

HalleyBTC was founded in October 2014 and we are a legally registered company in the system of the Trade and Industry Bureau and have an ICP record certificated by the Ministry of Industry and Information Technology in China. Therefore, HalleyBTC is a legal and trustworthy Bitcoin investment platform.

03How can I contact HalleyBTC for support?

You can contact HalleyBTC by email to support@halleybtc.com or phone call (+86-0755-86707660).

Account Opening

04Can I change my username after registration?

Username cannot be changed after registration. Please choose carefully.

05What can I do if I cannot receive the confirmation email?

Please check your spam folder first. If it is tagged as a spam mail, please don’t forget to change the tag as "Not Spam", to receive our emails in the future. If you can’t find the email in your spam folder, contact us via support@halleybtc.com to change your registered email address.

06How to set up and cancel Google Authenticator?

Download Google Authenticator in App stores. Set up authentication for your HalleyBTC account. If you lost your cell phone or accidentally deleted Google authentication, contact us via support@halleybtc.com for help.

Investment Products

07How to fund Bitcoin? How long will it take to confirm the funding?

You can find the funding address in your wallet after registration and the funding is processed automatically by the system 24/7. It will normally take 10 minutes to confirm your funding by the Bitcoin network but sometimes maybe 1-2 hours, depending on the processing of the network.

08How to withdraw Bitcoin? How long will it take to receive my Bitcoin?

Withdrawal is available 24/7. All withdrawals are processed by our system automatically and it will very fast to receive your Bitcoin in your wallet. But it may take a little longer for manual review if it’s a big amount of withdrawal to guarantee safety and avoid hacking attempts.

09How to calculate interests for current deposits?

The interest for current deposits is settled daily at 24:00 every day. And the daily interest will be added to the principal automatically for a compound interest calculation. The deposited Bitcoins will begin to generate interest on the following day of your deposit and will no longer bear interest the day your withdraw.

10How to calculate interests fixed deposits?

The interest for fixed deposits are settled at 24:00 on the day of maturity and the principal plus interest will be automatically transferred to your current account then. If you convert your fixed deposits to current deposits before maturity, the interests already generated in the fixed period will be re-calculated against the interest rate for current deposits.

11How to buy deposit products?

Current deposits: fund Bitcoin into the wallet address;

Fixed deposits: choose a fixed term and fund Bitcoin into the wallet address; or transfer Bitcoin from your current account.

12How to refer friends and get bonus?

Each user will have an invitation link after registration. Share your link to your friends, and you will get bonus for your friends’ registration and purchase of our investment products.

About Bitcoin

13What is Bitcoin?

Bitcoin is a decentralized digital currency generated by a shared peer-to-peer network. It cannot be controlled by any government authority or organizations. Bitcoin network can be seen as the most open and self-supporting currency system.

14Can Bitcoin network be manipulated?

Nobody owns or controls the Bitcoin network. No one can force to change the Bitcoin protocol unless a consensus is reached by all users in this global and anonyms network.

15How to get Bitcoins?

Generally, there are two ways to get Bitcoins. Mine Bitcoins yourself with mining rigs; or directly purchase it from a trading platform.

16Why do Bitcoins have value?

Bitcoin has value because it can be circulated as a currency. Bitcoin has all the properties of a fiat currency, but not in a physical form and it’s not controlled by any central authority. The value of Bitcoin is supported by its global circulation and acceptance as a payment method by all users in the network.

17Is Bitcoin legal?

At present, not many authorities have taken Bitcoin as a legal currency. Some governments have even issued clear bans on Bitcoin use. But still there are many in the world who have a strong faith in Bitcoin as it can become a groundbreaking financial system that is owned by the people, not the government. And some authorities are step by step guiding people to use Bitcoins in a legal way.

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